Shipping & Returns
Shipping Policy:UPS Ground) WE ship standard UPS ground , FEDEX Ground or USPS Priority shipping with in 48 states in the United States. All JPX Pepper guns and Pepper Ball guns require a signature for delivery. For all others contact email@example.com
Return Policy:US Personal Defense Products wants you to be very pleased with your purchase, but if for some reason you are not, we provide a 10 day money back guarantee on most that are UNUSED and UNOPENED products and services purchased, except special order items and Pepper Spray, Full refund will be given Less shipping charges* and restocking fees of 15%, unless the product has a manufacturing defect, then it will replaced or exchanged. Absolutely no returns on pepper spray or special order items.
*Items damaged during shipment: Contact us within 5 business days at (firstname.lastname@example.org)
Limited Return Policy
All pepper ball guns that are defective must be returned directly to the manufacturer. For Byrna, please call Byrna 978-868-5011.
The returns procedure is as follows:You must notify us by phone or email within 10 day of receiving your order, describing the reason for the return. We will issue a Return Merchandise Authorization (RMA) number and full instructions for returning the order to us. The customer will be responsible for all costs involved in returning the order to us including, but not limited to packaging, shipping, delivery confirmation, and insurance. We strongly recommend that you track and insure your return. If items are lost, stolen, or damaged before we receive them, you will not receive your refund. If you change your mind and suddenly do not want your order anymore we can cancel the order but there is a 15% restocking fee. Shipping is also not refundable. We do not accept returns on pepper spray or pepper spray guns.
Standard Back Orders and SubstitutionsIf an item is discontinued and/or not in stock, it will be removed from the order and customer will not be billed. Customer will then be notified if the item has been discontinued, or is not available. Shipping charges will be adjusted accordingly. Backorders will automatically ship when the product becomes available. They will ship and be calculated on the same terms and in the same manner as the original order. Backorders will not hold the order in the system. Orders will not automatically ship complete unless customer specifically requests this upon order placement. Customer will be notified immediately by phone or e-mail, if an item is discontinued or backordered.
Surveillance Equipment Return Policy
Return Policy for Hidden Cameras, Surveillance Equipment and Other Hi-Tech Products
We at Your US Personal Defense Products strive to offer our customers the best products at the best possible prices. Due to the nature of the products, returns will not be accepted unless the product is found to be defective or unless otherwise explicitly stated on the specific MyStunGun.com product page.All returns, refunds, or exchanges must be approved by US Personal Defense Products before any products are returned.We have implemented this policy because of the misuse of our former liberal return policy. A few unscrupulous people have ordered our products for specific short term uses and then returned the product in a condition that would not allow us to resell. We test all of our products before shipping. Your satisfaction is our number one concern. If you have any questions regarding our products, please contact email@example.com
RETURN POLICY: All our hidden cameras, surveillance equipment, and other hi-tech products are special ordered by the person ordering and are NOT subject to cancellations. Due to the nature of our product line, returns will only be accepted for products damaged upon shipment to the customer*.All returns must be authorized by us before product(s) is returned. All products must be returned in the original packaging. US Security Products will replace, refund, or credit your account for returned product(s) at our discretion.*Special exceptions may be made on a case by case basis determined by us. In this event, returns are subject to deductions for shipping costs and a 25% restocking charge and must be returned within a five (5) day period from date of receipt of product(s). NO refunds will be given for products returned without explicit permission from US Personal Defense Products. Any return must be authorized by a representative of US Personal Defense Products and under no circumstances will returns be accepted otherwise. Authorization and shipping instructions must be obtained from US Personal Defense Products. No returns will be authorized after five (5) BUSINESS days of receipt of product(s) by the customer.
SHIPPING & HANDLING CHARGES ARE NON-REFUNDABLE.REQUEST TO RETURN PRODUCTS MUST BE OBTAINED FROM MY STUN GUN.COM WITHIN FIVE (5) DAY PERIOD AFTER THE CUSTOMER HAS RECEIVED THE PRODUCT(S). WARRANTY: We guarantee all Mystungun Store products to be free of defects in workmanship and material for 90 days (unless manufacturer's warranty is longer) after sale to the customer. We will replace or repair the product(s) at our option providing there is no evidence of customer misuse, or alteration.